Challenge

An HVAC service provider struggled with inefficient job scheduling, long response times, and unexpected equipment failures. Their manual dispatch system caused delays, technician downtime, and dissatisfied customers.

Solution

We implemented AI-powered solutions, including:

• AI-driven scheduling and dispatch automation to optimize technician routes.
• AI-powered customer service chatbot to handle appointment requests and FAQs.
• AI-enhanced predictive maintenance system to proactively identify potential equipment failures.
• AI-automated follow-up reminders to improve customer retention.

Result

35% Reduction in technician downtime.

50% Faster customer response times.

30% Increase in repeat service appointments.